/* panels.css — panourile interne (call center, administrare): aplicație de lucru, densă și liniștită,
   cu albastrul și galbenul Mega. Folosește base.css (butoane, formulare, modal) și flows.css (opțiuni, comutatoare). */
:root{
  --font:'Onest',system-ui,sans-serif;--font-d:'Onest',system-ui,sans-serif;
  --bg:#F3F5F9;--ink:#0B1430;--muted:#5A6378;--surface:#fff;--surface-ink:#0B1430;--surface-muted:#5A6378;--line:#E1E5EE;--field:#9AA3B5;
  --primary:#1D4ED8;--on-primary:#fff;--brand:#1D4ED8;--on-brand:#fff;--accent:#FFD23F;--on-accent:#111;--violet:#5B2BC4;
  --card:#fff;--soft:#F3F5F9;--r:12px;--r-sm:8px;--r-lg:16px;--r-btn:8px;
  --ok:#0A7A3E;--ok-bg:#E3F6EA;--warn:#8A5300;--warn-bg:#FFF1D6;--bad:#B4232A;--bad-bg:#FDE7E8;
  --side:#0B1430;--side-ink:#C9D1E6;--sh:0 1px 2px rgba(11,20,48,.06),0 8px 24px -12px rgba(11,20,48,.18);
}
body{font-size:15px;background:var(--bg)}
.btn{min-height:40px;padding:0 16px;font-weight:700}
.btn--sm{min-height:34px;padding:0 12px;font-size:.8125rem}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}

/* cochilia */
.pn{display:grid;grid-template-columns:248px 1fr;min-height:100vh}
.pn-side{position:sticky;top:0;height:100vh;overflow-y:auto;display:flex;flex-direction:column;gap:18px;padding:18px 14px;background:var(--side);color:var(--side-ink)}
.pn-brand{display:flex;align-items:center;gap:10px;padding:4px 8px;color:#fff;text-decoration:none;font:500 1.125rem/1 var(--font)}
.pn-brand b{font-weight:800}
.pn-brand .brand__mark{width:34px;height:34px}
.pn-brand .brand__mark svg{width:100%;height:100%}
.pn-apps{display:grid;gap:2px;padding-bottom:14px;border-bottom:1px solid rgba(255,255,255,.1)}
.pn-apps a{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:8px;text-decoration:none;font-weight:600;font-size:.875rem;transition:background-color var(--t-std) var(--ease),color var(--t-std) var(--ease)}
.pn-apps a:hover{background:rgba(255,255,255,.06);color:#fff}
.pn-apps a[aria-current]{background:#fff;color:var(--ink)}
.pn-apps svg{width:18px;height:18px;flex-shrink:0}
.pn-tabs{display:grid;gap:2px}
.pn-tabs button{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:9px 10px;border:0;border-radius:8px;background:none;color:var(--side-ink);font-weight:600;font-size:.875rem;text-align:left;transition:background-color var(--t-std) var(--ease),color var(--t-std) var(--ease)}
.pn-tabs button:hover{background:rgba(255,255,255,.06);color:#fff}
.pn-tabs button[aria-selected=true]{background:rgba(255,210,63,.14);color:var(--accent)}
.pn-badge{min-width:22px;height:22px;padding:0 6px;border-radius:11px;background:var(--accent);color:#111;font-size:.75rem;font-weight:800;line-height:22px;text-align:center}
.pn-side__foot{margin-top:auto;display:grid;gap:4px;font-size:.75rem;padding:0 8px}
.pn-side__foot a{color:var(--side-ink)}
.pn-main{min-width:0;display:flex;flex-direction:column}
.pn-top{position:sticky;top:0;z-index:40;display:flex;align-items:center;gap:14px;height:60px;padding:0 24px;background:#fff;border-bottom:1px solid var(--line)}
.pn-top__t{font-weight:800;font-size:1.0625rem}
.pn-burger{display:none;width:40px;height:40px;border:1px solid var(--line);border-radius:8px;background:#fff;position:relative}
.pn-burger span,.pn-burger span::before,.pn-burger span::after{position:absolute;left:11px;width:16px;height:2px;background:var(--ink);content:""}
.pn-burger span{top:19px}.pn-burger span::before{top:-5px;left:0}.pn-burger span::after{top:5px;left:0}
.pn-user{margin-left:auto;display:flex;align-items:center;gap:10px}
.pn-user__st{padding:5px 10px;border-radius:999px;font-size:.75rem;font-weight:800;background:var(--soft)}
.pn-user__st.is-free{background:var(--ok-bg);color:var(--ok)}
.pn-user__st.is-ring{background:var(--accent);color:#111;animation:pulse 1s ease-in-out infinite}
.pn-user__st.is-call{background:var(--bad-bg);color:var(--bad)}
.pn-user__st.is-wrap{background:var(--warn-bg);color:var(--warn)}
@keyframes pulse{50%{opacity:.55}}
.pn-user__av{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;background:var(--brand);color:#fff;font-weight:800;font-size:.8125rem}
.pn-user__t b{display:block;font-size:.875rem;line-height:1.2}
.pn-user__t small{font-size:.75rem;color:var(--muted)}
.pn-body{padding:22px 24px 72px}
.pn-pane{display:grid;gap:18px}
.pn-h{display:flex;justify-content:space-between;align-items:end;gap:18px;flex-wrap:wrap}
.pn-h h2{font:800 1.5rem/1.15 var(--font-d);letter-spacing:-.01em;margin-bottom:4px}
.pn-h p{color:var(--muted);max-width:760px;font-size:.9375rem}
.pn-btns{display:flex;gap:8px;flex-wrap:wrap}
.pn-filter{display:inline-flex;gap:2px;padding:3px;border-radius:10px;background:#fff;border:1px solid var(--line)}
.pn-filter button{min-height:34px;padding:0 12px;border:0;border-radius:8px;background:none;font-weight:700;font-size:.8125rem;color:var(--muted)}
.pn-filter button[aria-pressed=true]{background:var(--ink);color:#fff}
.pn-grid2{display:grid;grid-template-columns:1fr 1fr;gap:18px;align-items:start}
.pn-search{display:flex;gap:8px;max-width:560px}
.pn-search input{flex:1;min-width:0;min-height:42px;padding:0 12px;border-radius:8px;border:1.5px solid var(--field);background:#fff;font:500 .9375rem var(--font);color:var(--ink)}
.pn-search input:focus{outline:0;border-color:var(--brand);box-shadow:0 0 0 1px var(--brand)}
.pn-fine{font-size:.75rem;color:var(--muted);margin-top:10px}

/* indicatori */
.pk{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:0;border-radius:var(--r);background:#fff;border:1px solid var(--line);overflow:hidden}
.pk-i{padding:14px 16px;border-right:1px solid var(--line)}
.pk-i:last-child{border-right:0}
.pk-i small{display:block;font-size:.75rem;font-weight:700;color:var(--muted)}
.pk-i b{display:block;font:800 1.5rem/1.2 var(--font-d);letter-spacing:-.01em;font-variant-numeric:tabular-nums}
.pk-i em{display:block;font-style:normal;font-size:.75rem;color:var(--muted)}

/* carduri, tabele, insigne */
.pc{padding:18px;border-radius:var(--r);background:#fff;border:1px solid var(--line);min-width:0}
.pc-t{font:800 1rem/1.2 var(--font-d);margin-bottom:12px}
.pc-lab{font-size:.75rem;font-weight:800;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin:16px 0 8px}
.pc-sub{font-size:.8125rem;color:var(--muted);margin:-6px 0 10px}
.pt-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:var(--r);background:#fff}
.pc .pt-wrap{border-radius:var(--r-sm)}
.pt{width:100%;border-collapse:collapse;font-size:.875rem}
.pt th{position:sticky;top:0;text-align:left;padding:10px 12px;background:#F7F8FB;border-bottom:1px solid var(--line);font-size:.75rem;font-weight:800;color:var(--muted);white-space:nowrap}
.pt td{padding:10px 12px;border-bottom:1px solid var(--line);vertical-align:top}
.pt tr:last-child td{border-bottom:0}
.pt-sub{display:block;font-size:.75rem;color:var(--muted)}
.pt-bad{color:var(--bad)!important;font-weight:600}
.pt-act{white-space:nowrap;text-align:right}
.pt-act .btn{margin-left:4px}
.pt-long{min-width:260px}
.pt code{font:600 .8125rem ui-monospace,Consolas,monospace}
.pb{display:inline-block;padding:3px 8px;border-radius:6px;background:var(--soft);color:var(--ink);font-size:.75rem;font-weight:700;white-space:nowrap;border:0}
.pb--ok{background:var(--ok-bg);color:var(--ok)}
.pb--warn{background:var(--warn-bg);color:var(--warn)}
.pb--bad{background:var(--bad-bg);color:var(--bad)}
.pb--btn{background:var(--warn-bg);color:var(--warn);cursor:pointer;font:inherit;font-size:.75rem;font-weight:700}
.pb--btn:hover{background:#FFE4AD}
.pbar{display:block;height:6px;border-radius:3px;background:#E9EDF4;overflow:hidden;margin-top:6px}
.pbar i{display:block;height:100%;border-radius:3px;background:var(--brand)}
.pbar--inf i{width:100%;background:repeating-linear-gradient(90deg,var(--brand) 0 10px,#7FA0F0 10px 20px)}
.pbars{display:grid;gap:10px}
.pbars__r{display:grid;grid-template-columns:minmax(120px,190px) 1fr auto;gap:12px;align-items:center;font-size:.875rem}
.pbars__r .pbar{margin:0;height:10px}
.pbars__r b{font-variant-numeric:tabular-nums}
.dot{display:inline-block;width:9px;height:9px;border-radius:50%;margin-right:8px;vertical-align:1px}
.dot--ok{background:#1F9D55}
.dot--live{background:#E0313A;animation:pulse 1.2s ease-in-out infinite}

/* ===== biroul agentului ===== */
.ag{display:grid;grid-template-columns:300px minmax(0,1fr) 320px;gap:18px;align-items:start}
.ag-call{position:sticky;top:78px}
.ag-state{font-weight:700;margin-bottom:12px}
.ag-take{min-height:52px;font-size:1rem}
.ag-q{list-style:none;margin:0;padding:0;display:grid;gap:6px}
.ag-q li{display:grid;grid-template-columns:1fr auto;gap:0 8px;padding:10px 12px;border-radius:8px;background:var(--soft)}
.ag-q b{font-variant-numeric:tabular-nums}
.ag-q small{grid-column:1;font-size:.75rem;color:var(--muted)}
.ag-q em{grid-row:1/span 2;grid-column:2;align-self:center;font-style:normal;font-weight:800;font-size:.8125rem;color:var(--warn)}
.ag-ring{display:grid;justify-items:center;gap:2px;text-align:center;padding:18px 12px;border-radius:var(--r);background:var(--ink);color:#fff;margin-bottom:12px}
.ag-ring__ic{width:54px;height:54px;border-radius:50%;background:var(--accent);margin-bottom:8px;position:relative;animation:ring .9s ease-in-out infinite}
.ag-ring__ic::after{content:"";position:absolute;inset:16px;border:3px solid #111;border-radius:6px 6px 14px 14px;border-top-width:7px}
@keyframes ring{0%,100%{transform:rotate(0)}20%{transform:rotate(-12deg)}40%{transform:rotate(12deg)}60%{transform:rotate(-8deg)}}
.ag-ring b{font:800 1.375rem var(--font-d);font-variant-numeric:tabular-nums}
.ag-ring span{font-size:.875rem;color:#C9D1E6}
.ag-ring small{font-size:.75rem;color:var(--accent);font-weight:700;margin-top:4px}
.ag-mia{padding:10px 12px;border-radius:8px;background:#EEF2FF;margin-bottom:12px;font-size:.8125rem}
.ag-mia b{display:block;color:var(--brand);font-size:.75rem}
.ag-answer{background:#1F9D55!important;min-height:50px;font-size:1rem}
.ag-timer{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:10px}
.ag-timer b{font:800 1.75rem/1 var(--font-d);font-variant-numeric:tabular-nums}
.ag-ctl{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;margin-bottom:12px}
.ag-ctl button{min-height:36px;padding:0 6px;border-radius:8px;border:1px solid var(--line);background:#fff;font-weight:700;font-size:.75rem}
.ag-ctl button[aria-pressed=true]{background:var(--warn-bg);border-color:#F2C46B}
.ag-tip{padding:12px;border-radius:8px;background:#EEF2FF;border-left:4px solid var(--brand);font-size:.8125rem}
.ag-tip b{display:block;margin-bottom:2px}
.ag-tip--frauda{background:var(--bad-bg);border-color:var(--bad)}
.ag-tip--retentie{background:var(--warn-bg);border-color:#E3A21A}
.ag-tip--familie{background:var(--ok-bg);border-color:#1F9D55}
.ag-steps{list-style:none;margin:0 0 14px;padding:0;display:grid;gap:4px;counter-reset:s}
.ag-steps li{display:flex;align-items:center;gap:8px;font-size:.8125rem;color:var(--muted);counter-increment:s}
.ag-steps li::before{content:counter(s);display:grid;place-items:center;width:20px;height:20px;border-radius:50%;border:1.5px solid var(--line);font-size:.6875rem;font-weight:800}
.ag-steps li.is-done{color:var(--ink);font-weight:600}
.ag-steps li.is-done::before{content:"✓";background:#1F9D55;border-color:#1F9D55;color:#fff}
.ag-end{background:#E0313A;color:#fff}
.ag-end:hover{background:#C2262E}
.ag-wrap textarea{font-size:.875rem;line-height:1.45}
.ag-empty{display:grid;justify-items:center;gap:8px;text-align:center;padding:48px 16px}
.ag-empty>span{font-size:2.4rem;line-height:1;opacity:.35}
.ag-empty h3{font:800 1.25rem var(--font-d)}
.ag-empty p{color:var(--muted);max-width:340px}
.ag-empty .pn-search{width:100%;margin-top:8px}
.ag-head{display:grid;grid-template-columns:auto 1fr auto;gap:14px;align-items:start;margin-bottom:14px}
.ag-av{width:52px;height:52px;border-radius:50%;display:grid;place-items:center;background:var(--ink);color:#fff;font-weight:800}
.ag-who h2{font:800 1.375rem/1.15 var(--font-d)}
.ag-who p{font-size:.875rem;color:var(--muted)}
.ag-tags{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px}
.ag-risk{min-width:130px;padding:10px 12px;border-radius:10px;background:var(--soft)}
.ag-risk small{display:block;font-size:.6875rem;font-weight:700;color:var(--muted)}
.ag-risk b{font:800 1.5rem/1.1 var(--font-d)}
.ag-risk--bad b{color:var(--bad)}.ag-risk--bad .pbar i{background:#E0313A}
.ag-risk--warn b{color:var(--warn)}.ag-risk--warn .pbar i{background:#E3A21A}
.ag-risk--ok b{color:var(--ok)}.ag-risk--ok .pbar i{background:#1F9D55}
.ag-risk .pbar{margin:4px 0}
.ag-alert{padding:12px 14px;border-radius:10px;background:var(--bad-bg);color:#6E1015;margin-bottom:14px;font-size:.875rem;border:1px solid #F5B5B9}
.ag-alert b{display:block;color:var(--bad)}
.ag-tabs{display:flex;gap:2px;border-bottom:1px solid var(--line);overflow-x:auto;margin-bottom:14px}
.ag-tabs button{padding:10px 12px;border:0;border-bottom:2px solid transparent;background:none;font-weight:700;font-size:.8125rem;color:var(--muted);white-space:nowrap;margin-bottom:-1px}
.ag-tabs button[aria-selected=true]{color:var(--brand);border-color:var(--brand)}
.ag-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}
.ag-stats>div{padding:12px;border-radius:10px;background:var(--soft)}
.ag-stats small{display:block;font-size:.6875rem;font-weight:700;color:var(--muted)}
.ag-stats b{display:block;font:800 1.125rem/1.3 var(--font-d);font-variant-numeric:tabular-nums}
.ag-stats em{font-style:normal;font-size:.75rem;color:var(--muted)}
.ag-list{margin:0;padding-left:18px;font-size:.875rem}
.ag-use{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.ag-use>div{padding:14px;border-radius:10px;background:var(--soft)}
.ag-use span{display:block;font-size:.75rem;font-weight:700;color:var(--muted)}
.ag-use b{font:800 1.375rem var(--font-d)}
.ag-use small{margin-left:6px;color:var(--muted)}
.ag-hist{list-style:none;margin:0;padding:0;display:grid;gap:0}
.ag-hist li{display:grid;grid-template-columns:76px 1fr;gap:10px;padding:10px 0;border-bottom:1px solid var(--line)}
.ag-hist li:last-child{border-bottom:0}
.ag-hist .pb{justify-self:start}
.ag-hist small{font-size:.75rem;color:var(--muted)}
.ag-hist p{font-size:.875rem}
.ag-side{display:grid;gap:18px}
.ag-acts{display:grid;grid-template-columns:1fr 1fr;gap:6px}
.ag-acts button{min-height:44px;padding:6px 10px;border-radius:8px;border:1px solid var(--line);background:#fff;font-weight:700;font-size:.8125rem;text-align:left;transition:border-color var(--t-std) var(--ease),background-color var(--t-std) var(--ease)}
.ag-acts button:hover{border-color:var(--brand);background:#F5F8FF}
.ag-acts i{font-style:normal;font-size:.75rem}
.ag-reasons{display:flex;flex-wrap:wrap;gap:6px}
.ag-reasons button{min-height:32px;padding:0 10px;border-radius:999px;border:1.5px solid var(--line);background:#fff;font-weight:700;font-size:.75rem}
.ag-reasons button[aria-pressed=true]{background:var(--ink);border-color:var(--ink);color:#fff}
.ag-offers{list-style:none;margin:12px 0 0;padding:0;display:grid;gap:8px}
.ag-offers li{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 12px;border-radius:10px;background:var(--warn-bg)}
.ag-offers b{display:block;font-size:.8125rem}
.ag-offers small{font-size:.75rem;color:#6B4A0E}
.ag-res{margin-top:10px;padding:8px 10px;border-radius:8px;font-weight:700;font-size:.8125rem}
.ag-res.is-ok{background:var(--ok-bg);color:var(--ok)}
.ag-res.is-no{background:var(--soft);color:var(--muted)}
.ag-note{display:grid;gap:6px}
.ag-note textarea{width:100%;padding:10px;border-radius:8px;border:1.5px solid var(--field);font:400 .875rem var(--font);resize:vertical}
.ag-m{display:grid;gap:12px}
.ag-m h2{margin:0}
.ag-m .ag-alert{margin:0}

/* ===== administrare ===== */
.ad-alerts{list-style:none;margin:0;padding:0;display:grid;gap:8px}
.ad-al{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 12px;border-radius:10px;font-size:.875rem;font-weight:600;border-left:4px solid}
.ad-al--bad{background:var(--bad-bg);border-color:#E0313A}
.ad-al--warn{background:var(--warn-bg);border-color:#E3A21A}
.ad-al--ok{background:var(--ok-bg);border-color:#1F9D55}
.ad-chart{display:grid;grid-template-columns:repeat(6,1fr);gap:10px;height:200px;align-items:end}
.ad-col{display:grid;grid-template-rows:1fr auto auto;height:100%;text-align:center;gap:2px}
.ad-bars{display:flex;align-items:end;justify-content:center;gap:4px;height:100%;border-bottom:1px solid var(--line)}
.ad-bars i{width:38%;border-radius:4px 4px 0 0;min-height:2px}
.b-new,.lg-new{background:var(--brand)}
.b-out,.lg-out{background:#F2A1A5}
.ad-col small{font-size:.75rem;color:var(--muted);font-weight:700}
.ad-col b{font-size:.75rem}
.ad-legend{display:flex;align-items:center;gap:6px;font-size:.75rem;color:var(--muted);margin-top:10px}
.ad-legend i{display:inline-block;width:10px;height:10px;border-radius:2px}
.ad-legend i+i,.ad-legend i:not(:first-child){margin-left:10px}
.ad-pub{font-size:.875rem;color:var(--muted)}
.ad-ed input{width:100%;min-width:64px;max-width:150px;min-height:34px;padding:0 8px;border-radius:6px;border:1.5px solid var(--line);background:#fff;font:600 .875rem var(--font);color:var(--ink)}
.ad-ed input:focus{outline:0;border-color:var(--brand)}
.ad-ed td{vertical-align:middle}
.ad-ed tr.is-err td{background:var(--bad-bg)}
.ad-ed .f-switch{gap:0}
.pt tr.is-low td{background:#FFF8E8}
.ad-steps{list-style:none;display:flex;gap:3px;margin:6px 0 0;padding:0}
.ad-steps li{width:22px;height:6px;border-radius:3px;background:#E1E5EE}
.ad-steps li.is-done{background:var(--brand)}
.ad-kyc{list-style:none;margin:0;padding:0;display:grid;gap:8px}
.ad-kyc li{display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;padding:10px;border-radius:10px;background:var(--soft)}
.ad-kyc small{display:block;font-size:.75rem;color:var(--muted)}
.ad-doc{width:46px;height:32px;border-radius:4px;display:grid;place-items:center;background:linear-gradient(135deg,#DDE6FA,#B9C9F1);color:#1D4ED8;font-weight:900;font-size:.75rem}
.ad-kyc__b{display:flex;gap:4px}
.ad-rules{list-style:none;margin:0;padding:0;display:grid;gap:10px}
.ad-rules .f-switch{align-items:flex-start;font-size:.8125rem!important;font-weight:500!important}
.ad-rules .f-switch span{margin-top:1px}
.ad-perm td,.ad-perm th{text-align:center}
.ad-perm td:first-child,.ad-perm th:first-child{text-align:left}
.ad-perm input{width:18px;height:18px;accent-color:var(--brand)}

/* demo notice + modal în panouri */
.demo-notice__box{background:#fff;color:var(--ink)}
.modal__box{max-width:560px}
.vbar{display:none}

@media (max-width:1280px){
  .ag{grid-template-columns:280px minmax(0,1fr)}
  .ag-side{grid-column:1/-1;grid-template-columns:repeat(3,1fr);align-items:start}
  .ag-stats{grid-template-columns:1fr 1fr}
}
@media (max-width:980px){
  .pn{grid-template-columns:1fr}
  .pn-side{position:fixed;inset:0 auto 0 0;z-index:80;width:270px;transform:translateX(-100%);transition:transform var(--t-in) var(--ease)}
  .pn.is-menu .pn-side{transform:none;box-shadow:0 0 0 100vmax rgba(8,10,24,.5)}
  .pn-burger{display:block}
  .ag{grid-template-columns:1fr}
  .ag-call{position:static}
  .ag-side{grid-template-columns:1fr}
  .pn-grid2{grid-template-columns:1fr}
}
@media (max-width:640px){
  .pn-top{padding:0 12px;gap:8px}
  .pn-user__t{display:none}
  .pn-body{padding:16px 12px 64px}
  .pk{grid-template-columns:1fr 1fr}
  .pk-i{border-bottom:1px solid var(--line)}
  .ag-head{grid-template-columns:auto 1fr}
  .ag-risk{grid-column:1/-1}
  .ag-stats,.ag-use{grid-template-columns:1fr}
  .ag-hist li{grid-template-columns:1fr}
  .pbars__r{grid-template-columns:1fr auto}
  .pbars__r .pbar{grid-column:1/-1;grid-row:2}
  .ad-kyc li{grid-template-columns:auto 1fr}
  .ad-kyc li>:last-child{grid-column:1/-1}
}